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info: Thank you for choosing Microsoft Store. An Answer Tech
(Microsoft sales specialist) will be with you shortly.
info: Privacy Statement
You are now chatting with 'Elle'.
Elle: Hi! Thank you for visiting the Microsoft Store Sales. My name is
Elle, how may I help you today?
You: Hi there, when will my SB ship that was supposed to ship
yesterday? Order number ********* My email is *@gmail.com Please send
authorization code to email.
Elle: Don't worry, I would be more than happy to help you with your
concern.
Elle: Before we proceed, May I please have your first and last name? So
that I could address you properly.
You: Neil Popson
Elle: Thank you. Did you receive the order receipt of the purchase?
You: The last thing I received was a "Confirmed Payment Authorisation" email on October 22.
Elle: Thanks, just to verify what specific product did you purchase?
You: Surface Book i5 256GB dGPU 8GB
You: Product SKU: SX3-00001
Elle: Thanks, Please be advice that the shipping date for Surface book
is depending on the purchase date.
Elle: Because Surface book is a first come first serve basis.
Elle: What we are suggesting is to check your email from time to time
for the shipping confirmation. And as long as you don't have any issue with
your billing and shipping information you will receive your package from the
time that we promise.
You: I preodered on the 14th and had a
"guaranteed" October 26th ship date
Elle: Apparently due to in demand of the product we are sending batch
per batch for pre orders. And for pre order we provided a 3-7 business days time frame for you to receive the product.
You: Where does 3-7 days come from?
You: I preodered with express 1 day
shipping, and it says it ships by October 26
Elle: Apparently for pre orders express shipping does not work since its a pre order.
You: So it was just to scame another
$10 out of people?
Elle: If the product won't get delivered this week we will process the
refund for the shipping fee.
info: Your chat transcript will be sent to *@gmail.com at
the end of your chat.
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