General Info

Chat start time

 Oct 27, 2015 4:13:10 PM EST

Chat end time

 Oct 27, 2015 4:25:33 PM EST

Duration (actual chatting time)


Answer Tech



Chat Transcript

info: Thank you for choosing Microsoft Store.   An Answer Tech (Microsoft sales specialist) will be with you shortly.
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You are now chatting with 'Elle'.

Elle: Hi! Thank you for visiting the Microsoft Store Sales. My name is Elle, how may I help you today?
 Hi there, when will my SB ship that was supposed to ship yesterday? Order number ********* My email is * Please send authorization code to email.
Elle: Don't worry, I would be more than happy to help you with your concern.
Elle: Before we proceed, May I please have your first and last name? So that I could address you properly.
 Neil Popson
Elle: Thank you. Did you receive the order receipt of the purchase?
 The last thing I received was a "Confirmed Payment Authorisation" email on October 22.
Elle: Thanks, just to verify what specific product did you purchase?
 Surface Book i5 256GB dGPU 8GB
 Product SKU: SX3-00001
Elle: Thanks, Please be advice that the shipping date for Surface book is depending on the purchase date.
Elle: Because Surface book is a first come first serve basis.
Elle: What we are suggesting is to check your email from time to time for the shipping confirmation. And as long as you don't have any issue with your billing and shipping information you will receive your package from the time that we promise.
 I preodered on the 14th and had a "guaranteed" October 26th ship date
Elle: Apparently due to in demand of the product we are sending batch per batch for pre orders. And for pre order we provided a 3-7 business days time frame for you to receive the product.
 Where does 3-7 days come from?
 I preodered with express 1 day shipping, and it says it ships by October 26
Elle: Apparently for pre orders express shipping does not work since its a pre order. 
 So it was just to scame another $10 out of people?
Elle: If the product won't get delivered this week we will process the refund for the shipping fee.
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